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Product Introduction

● TRA ● THSR
Product and Explanation DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7

3-Day Pass

Unlimited rides on Taiwan High Speed Rail trains for three consecutive days.

NT2,200 		● ● ●

Flexible 2-Day Pass

Unlimited rides on Taiwan High Speed Rail trains for any two days of a designated seven-day period.

NT2,500 		● ●

5-Day Standard Joint Pass

Unlimited rides on Taiwan Railway Chu-Kuang Express or trains at a lower price than Chu-Kuang Express for five days and on Taiwan High Speed Rail trains for any two days within the designated five days.

NT2,800 		● ● ● ● ●
● ●

5-Day Premium Joint Pass

Unlimited rides on Taiwan Railway Tze-Chiang Limited Express or trains at a lower price than Tze-Chiang Limited Express for 5 days and on Taiwan High Speed Rail trains for any two days within the designated five days.

NT3,600 		● ● ● ● ●
● ●
Product and Explanation DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7

One-Way Ticket

A one-way ticket that offers 20% discount to the original price.
*Please contact a travel agency to purchase a One-Way Ticket. The Ticket is currently not available through THSR Pass website.*
(Subject to distance-based pricing)

How to Use

STEP1
Purchase

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【Method 1】
 From THSR Pass website

Click the Buy button to purchase Pass on the website

【Method 2】
 From a travel agency

Purchase Pass/One-Way Ticket from a travel agency.

STEP2
Redeem & Reserve

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【Method 1】
 Redeem & Reserve Online

Please click the Manage button on the website to redeem travel date(s) and reserve seat(s).

【Method 2】
 Redeem & Reserve at a THSR Station

Please redeem travel date(s) and reserve seat(s) at a THSR ticketing counter.

STEP3
Collect

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Collect your Pass/One-Way Ticket at any THSR ticketing counter.

STEP4
Board

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Present the THSR Pass/One-Way Ticket, and your passport to the staffs for inspection to enter and exit via the manned gates.

*Travel dates can only be selected after the date of payment.
*When redeeming or collecting your Pass/ Ticket at the ticketing counter, please present your redeem code, passport (original), and short-term entry document.
*When making reservations at the ticketing counter, please present your Pass/Ticket, passport, and short-term entry document.

Recommended Tourist Attractions

location_onNangang

Taipei 101

directions_carAround 15 mins

Taipei 101 is currently the 8th tallest building in the world. It has been among the most important landmarks in Taipei since its completion. On the 89th floor, 382 meters high, the observatory has an excellent view and gives visitors a glimpse at the world’s largest and heaviest wind damper.

Xiangshan

directions_carAround 20 mins

Xiangshan is located on the west side of the Nangang Mountain System, which is on the eastern edge of Taipei Basin. Its name comes from the shape of the mountain. Along with the nearby Shishan, Hushan, and Baoshan, they are called Sishoushan (Four Beasts Mountain).

Yehliu Geopark

directions_carAround 40 mins

The Yehliu Geopark is known for its landscape eroded by the sea and its unique rock formations, among which, the life-like Queen’s Head is the most well-known.

location_onTaipei

Dadaocheng

directions_carAround 10 mins

If you want to experience the traditional life of Taipei, Dadaocheng is definitely a must-visit spot. Stroll on Dihua Street or taste the pleasures of traditional and delicious dishes at food stalls. You can also visit shops with unique cultural and innovative goods or enjoy your leisure time with a cup of coffee at one of its elegant and nostalgic coffee houses.

Jiufen

directions_carAround 75 mins

With both tall mountains and vast ocean views, Jiufen not only has the best scenery of mountains and seas but also presents different views between day and night, sunny and rainy days, and all four seasons.

Tamsui Fishermen’s Wharf

directions_carAround 50 mins

Unlike traditional fixed piers, the Fishermen's Wharf uses floating piers which can move with the waves and tides. At dusk, watch the gradual sunset from the wooden walkway along the coastline. The beautiful scene will be completely unforgettable. The cross-ocean bridge, designed after a white sail, is also one of the famous landmarks of the wharf. The white sails bid every ship leaving the wharf a good journey. After dark, the bridge will light up like a rainbow, creating a romantic atmosphere in the wharf.

location_onBanqiao

Wulai

directions_carAround 50 mins

The Wulai area is famous for its hot springs and the Taiwan cherry. It is the northernmost point in Taiwan where indigenous peoples reside. Most of the area’s residents belong to the Atayal tribe.

Bitan

directions_carAround 30 mins

The Xindian River widens as it flows into the Xindian downtown from the mountain area. The widened river becomes a lake. Bitan is named for its clean and green water.

The Lin Family Mansion and Garden

directions_carAround 10 mins

As the largest preserved garden-style architecture and listed as one of the most representative historic sites in Taiwan, the interior of the mansion is extravagant and the craftsmanship is exquisite. It is a must-see attraction in Banqiao.

location_onTaoyuan

Daxi Old Street

directions_carAround 35 mins

Daxi Old Street includes three historic roads: Zhongshan Road, Heping Road, and Zhongyang Road. It completely retains the appearance of the old buildings and the archway fa蓷de. The style of both the stores and residential homes is similar to that of traditional Taiwanese shops.

Cihu

directions_carAround 45 mins

Cihu faces south and is surrounded by mountains and water. It is a siheyuan-style brick residence. In addition to the mausoleum, watching the guard mounting ceremony on weekends is a favorite of both local and international tourists.

Xiao Wulai Scenic Area

directions_carAround 65 mins

There are the Xiaowulai waterfall, skybridge, Fengdongshi, Yixing suspension bridge, and other attractions in the Xiao Wulai Scenic Area. The famous Skywalk in the area is made of strengthened transparent glass. Visitors can enjoy the beautiful views of the valley and majestic waterfall while walking on the Skywalk.

location_onHsinchu

SheiPa National Park

directions_carAround 120 mins

SheiPa National Park is named after Sheishan and Dabajianshan. The park boasts tall mountains, magnificent views, Papilio maraho prevalent in Taiwan, and endangered Formosan landlocked salmon. SheiPa National Park also has the most hiking trails in all of Taiwan.

Beipu Old Street

directions_carAround 30 mins

Here, you can taste gourmet Hakka food, such as the most authentic Hakka ground tea and the famous dried persimmons. You will not see any large-scale chain stores on this old street, which maintains a simple atmosphere.

Nanliao Fishing Harbor

directions_carAround 20 mins

Nanliao Harbor is not only a direct sales center for fishery products. There are 17 kilometers of coastal scenic area, harbor walking path, and other attractions around the harbor. The coast around the harbor are lined with tetrapods, forming a fish scale shaped viewing platform that extends down the coast. The tetrapods offer visitors a place to rest while enjoying the coast line and tide changes.

location_onMiaoli

Hakka Round House

directions_carAround 5 mins

As a World Cultural Heritage site, Fujian Hakka tulou is one of the world’s unique large-scale residences. The round house is surrounded by night lights that decorate the night and present a romantic atmosphere.

Remains of Longteng Bridge

directions_carAround 40 mins

Originally called Yutengping Bridge, Remains of Longteng Bridge is located in Lonteng Village, Sanyi Township, Miaoli County. The bridge’s piers were built with bricks to support the steel truss bridge.

Houlong Cape of Good Hope

directions_carAround 10 mins

The Houlong Cape of Good Hope is situated on the top of a seaside hill. Visitors can enjoy unobstructed views of the endless ocean and surrounding giant wind power generators. It is one of the attractions along the west coast of Taiwan. The Cape of Good Hope was one of the traditional fishing sites of the Taiwanese Plains Indigenous Peoples. The area has been used for hundreds of years and is steeped in history and educational meaning.

location_onTaichung

Sun Moon Lake

directions_carAround 60 mins

Sun Moon Lake consists of Sun Lake and Moon Lake, and the color of the water is different in each of them. Sun Moon Lake’s beautiful scenery is famous for its “Double Lakes under the Autumn Moon” view, one of Taiwan’s eight iconic scenic views.

Qingjing Farm

directions_carAround 90 mins

Qingjing Farm is surrounded by many mountains and has a wide view. At Qingjing Farm, you can appreciate the wonder of the sunrise while overlooking the snow atop Hehuanshan. With misty clouds floating among the mountains, Qingjing Farm has earned the reputation of “Paradise on a Cloud“.

Gaomei Wetland

directions_carAround 35 mins

Gaomai Wetland is an ecological protection area in Western Taiwan. It nurtures the wetland ecology. At sundown, the wetland is basked in the orange sunset. Along with the changing tides, the area attracts many visitors to photograph the magnificence.

location_onChanghua

Lukang Old Street

directions_carAround 40 mins

Walking along the brick roads of Yaolin and Putou Street, you will experience the vintage atmosphere as if you were transformed into a space-time tunnel.

Wangong Fishing Port

directions_carAround 50 mins

Wangong is a characteristic fishing village in western Taiwan famous for its oysters. Thanks to its rich natural resources and cultural landscapes, Wangong is a fascinating place that attracts many tourists.

Eight Trigram Mountain Buddha Scenic Area

directions_carAround 43 mins

Located within Changhua city, the scenic area is quiet and serene. The tower overlooks Changhua city and the night view.

location_onYunlin

Beigang Chaotian Temple

directions_carAround 40 mins

Beigang Chaotian Temple, also known as Beigang Mazu Temple, worships the sea goddess. In 1964, Monk Shubi brought Mazu Jinshen from Fujian’s Tianhou Temple to Beigang and built the temple to accept apprentices and deliver good messages.”

Xiluo Bridge

directions_carAround 20 mins

Located between Yunlin County and Changhua County, Xiluo Bridge runs across the lower reaches of the Zhuoshui River. Xiluo Bridge connects the two places with a warren truss design.

Wannian Canyon

directions_carAround 65 mins

Wannian canyon is located in Gukeng, Yunlin. The canyon was formed into a V shape over many years by the water current. The layers of the canyon walls are clearly defined. Visitors walking along the scenic path can enjoy the views of the rapids, ponds, caves, and waterfalls throughout the canyon.

location_onChiayi

Alishan National Scenic Area

directions_carAround 100 mins

The Alishan area includes forests that spread vertically through tropical, subtropical, and temperate zones, all of which contain rich forest resources. Its cypress is well-known internationally and can be seen everywhere throughout the forest.”

Shuiyang Forest

directions_carAround 120 mins

Shuiyang Forest has a barrier lake in the Alishan area in Chiayi County, Taiwan. The deep water covers the green cedar forest that once inhabited the area. The withered trees stand in the lake, forming simple lines that correspond to the quiet lake.

Southern Branch of the National Palace Museum

directions_carAround 10 mins

The southern branch of the National Palace Museum is positioned as an Asian Arts and Culture Museum. The museum’s strategy is to display the National Palace Museum’s own collection, assist international exhibitions, and plan various exciting exhibitions. The museum grounds are expansive and are filled with planned water gardens, tropical gardens, celebratory gardens, and other areas. Water features, pavilions, and paths have been installed according to the rise and fall of the land.

location_onTainan

Qigu Salt Mountain

directions_carAround 50 mins

Qigu Salt Mountain was once the largest salt mountain in Taiwan. Since the shinning whiteness of the salt mountain looks as if it were covered by snow year-round, like Changbai Mountain, it is also called “Changbai Mountain” in Southern Taiwan. Japanese visitors refer to it as “Taiwan’s Mountain Fuji.”

Sicao Green Tunnel

directions_carAround 40 mins

Known as ‘Mini-Version of the Amazon River in Taiwan,’ Sicao Green Tunnel has shallow water that only allows bamboo rafts to pass. You can appreciate the beautiful scenery along the green tunnel and find creatures inhabiting the wetlands. Sicao Green Tunnel boasts a rich and diverse ecology.

Anping Old Fort

directions_carAround 35 mins

It was the first fort built in Taiwan by the Dutch in the 17th century. The fort was named Zeelandia. It was not only the first fort in Taiwan, it was also an important hub of external trade. The fort was constructed with red bricks, creating a contrast with the dusk and sunset views, exuding breath taking beauty.

location_onZuoying

Lianchitan (Lotus Pond) Scenic Area

directions_carAround 5 mins

Lianchihtan is famous for its lakeside in the shape of Banpingshan, the reflection of the Dragon and Tiger Pagodas, and the ‘Liantan Sunset.’ At night, Lianchihtan becomes misty, creating looming scenery and a sense of mystery.

Kenting

directions_carAround 120 mins

Kenting has unique terrain, various fauna and flora, and a distinct culture and customs. Kenting is not only a tourist attraction but also a natural museum for conservation, research, and environmental education.

The Pier 2 Art Center

directions_carAround 25 mins

The Pier 2 Art Center is located next to Kaohsiung Harbor. It is an upcoming arts district in Kaohsiung city. The Art Center is filled with various specialty art and culture spaces that host different performances and events at different times. Many art pieces are on display in the space. Enjoy the sea breeze and take in the sights of the harbor while walking through the relaxing space within the center.

Rules

Q1.Who is qualified to purchase?

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  • Only “short-term entry foreign visitors” are eligible for the Pass and One-Way Ticket. Visitors who entered Taiwan with a R.O.C passport or a valid alien resident certificate are not applicable for these products.
  • Short-term entry refers to persons who entered Taiwan with an entry document with less than 180 days for one-time stay. Therefore, when passengers use the Pass/Ticket, you must present their passports and valid entry documents that adhere to the regulation above (e.g. Visa-exempt entry stamp, Visa, Exit & Entry Permit Taiwan Republic of China, APEC Business Travel Card) for verification.
  • For Child Pass/Ticket, children over the age of 6 years and under 12 years old may purchase the Child Pass/Ticket; and children under 6 years old who do not occupy a seat are not required to purchase a Pass/Ticket, but those who would like to occupy a seat will have to purchase a child Pass/Ticket. The children passport must be provided to confirm their eligibility when redeeming or boarding. If the identity of the child found is ineligible, the Pass/Ticket will be refused to redeem and board.
  • THSRC and TRA reserve the right to refuse unqualified passengers to exchange, collect, and use the Pass/Ticket.

Q2.Where can I buy the products?

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  • For passengers who want to purchase the Pass, you can purchase the Pass/Joint Pass from this website or a travel agency authorized by THSRC.
  • For passengers who want to purchase a One-Way Ticket, you can purchase the Ticket from a travel agency.
  • The passenger will receive a redeem code after successful payment. This redeem code is only used for redeeming, booking, or collecting your physical Pass/Ticket. The code cannot be used to board the train. For detailed ticket usage methods and rules, please refer to Q3 to Q11.

Q3.Method of use - How to redeem, book, and collect the Pass or One-Way Ticket?

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  • Passengers can use the following channels to complete redemption and booking(s):
    1. Please click the ‘Manage’ button on the top of home page to redeem travel date(s) and booking(s). Please proceed to any THSR ticketing counter to collect the physical Pass or Ticket before boarding.
    2. Passengers can also redeem travel dates and reserve a seat at any THSR ticketing counter. If you have no booking requirements, you may travel in non-reserved seating cars on THSR trains.
    3. For the Joint Pass holders, you can redeem the physical Pass at ticketing counters in designated TRA stations (Songshan station, Taipei station, Taoyuan station, Taichung station, Tainan station, and Kaohsiung station), aside at the THSR stations.
  • Regarding the booking methods described above, the website and THSR ticketing counters only process THSR bookings and the TRA ticketing counters only process TRA bookings.
  • Redemption and booking times are as below:
    1. Passengers must complete travel date redemption within 90 days (inclusive, based on Taiwan time) from the payment date. However, travel date(s) can only be selected after the date of payment.
    2. From 2021/01/04, the travel date(s) can be designated within 29 days starting from 00:00 on the day of redemption. If the Pass/Ticket is redeemed on a Friday or Saturday, the period will be extended to the Sunday 4 weeks after the day of redemption (based on Taiwan time). If the redemption period is changed due to special circumstances, THSRC will publish a notification on the THSR official website.
    3. After redemption, passengers can book reserved seats in standard class on THSR trains. However, bookings for trains on the reserved travel date must be made at least 1 hour before departure time.
  • When passengers redeem, book, or collect tickets from THSR or TRA ticketing counters, please present your redeem code, passport (original), and valid short-term entry document for verification by station staffs.
  • Online processing is not allowed once the physical Pass/Ticket is collected. If you have any questions, please visit the ticketing counters at any THSR station.

Q4.Method of use - How to use the Pass/One-Way Ticket?

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  • When using the THSR/Joint Pass or THSR Ticket, you must enter the station through the manual ticket gates and carry your passport for verification.
  • The passenger shall board the trains according to the date, train number, departure/arrival station, and seat number on the Pass/Ticket. Passengers with no booked seat may travel in non-reserved seating cars in Standard Class on THSR trains.
  • Passengers holding the Joint Pass must collect their Joint Pass at any TRA station to take TRA trains.

Q5.Method of use - How do you cancel your travel date(s) or booking(s) if you have already redeemed/booked online?

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  • Before collecting the Pass/One-Way Ticket, if you need to cancel the travel date(s), please process it before the following deadlines. If the deadlines are not met, the cancellation will not be processed:
    1. For passengers who have completed online redemption but have not booked a seat on the first travel date, please cancel the redemption online before 23:59 of the day. (based on Taiwan time)
    2. For passengers who have completed online redemption and have booked a seat on the first travel date, please cancel the redemption at least 30 minutes before the time of departure for the first train booked on the day. All originally booked seats will be canceled simultaneously.
    3. After canceling the redeemed dates, you can redeem new travel dates.
  • If you need to cancel your THSR reservation, please do so at least 30 minutes before the original train departs. No cancellation will be processed after the train departs.

Q6.Method of use - How do you modify your travel date(s) or booking(s) if you have already collected the Pass/One-Way Ticket?

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  • Online processing will not be applicable for Pass/Ticket being collected. The travel date(s) can only be modified once. If you need to modify the date(s) or booking(s), please carry your Pass/Ticket and your original copy of passport to any THSR ticketing counter within ticketing service hours. (Note: ticketing service times of THSR counters vary from station to station)
    1. For passengers who have not booked a seat on the first travel date, please proceed to a THSR ticketing counter before 23:59 of the day.
    2. For passengers with a booking on the first travel date, please proceed to a THSR ticketing counter at least 30 minutes before the first train booked on the day departs.
    3. For Joint Pass holders, if you have already redeemed the Taiwan Railway Joint Pass, the travel dates cannot be modified.
  • If you need to modify your THSR reservation, please do so at least 30 minutes before the original train departs. No cancellation will be processed after the train departs.

Q7.Method of use - How to apply for a refund?

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  • Please apply for the refund from the original travel agency within the refund period, and the refund policy may vary from agency to agency. (For purchases made on the THSR Pass website, the refund deadline is 91 days after the payment date (inclusive). The time is based on Taiwan time)
  • For passengers who have redeemed or booked online but have not collected the Pass/One-Way Ticket, please cancel the redemption online before the deadline. After cancellation, you can apply for a refund from the original travel agency within refund period. (Please refer to Q5 for the redemption cancellation guidelines)
  • Passengers who have collected the physical Pass/Ticket cannot apply for a refund.

Q8.Terms of use for the Pass/One-Way Ticket

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  • Pass/Ticket holders are entitled to travel in non-reserved seating cars of standard class on THSR trains. Additional charges will not be incurred if the holder requires a reserved seat. (Please refer to Q3 for related booking methods).
  • THSR Pass/Joint Pass/Ticket are not eligible for THSR business class.
  • THSR and TRA do not guarantee seats during peak hours or holidays.
  • THSR Pass/Joint Pass/Ticket can only be used by the individual owner and cannot be transferred.
  • If the passenger is unable to present their passport or entry documents, is not the person on the Pass/Ticket, or violates the regulations in any way, THSRC and TRA have the right to deny Pass/Ticket redemption. Passengers who have already used the Pass/Ticket must pay for another ticket after the fact. The original Pass/Ticket is not eligible for cancellation or refunds.
  • Once the physical Pass/Ticket has been collected, any form of refund will not be accepted. If the passenger loses, damages, or has their Pass/Ticket stolen before or after their trip, the Pass/Ticket will not be replaced, reported as lost, or refunded.
  • Only the Pass/Ticket original will be accepted. If the original has been photocopied, altered, or damaged beyond recognition, the original will be deemed invalid.
  • For other regulations and details related to different products, please refer to Q9~Q11.

Q9.THSR 3-Day/Flexible 2-Day Pass information

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  • Please redeem the Pass within 90 days from the date of payment (inclusive), but travel dates can only be selected after the date of payment.
  • Applicable travel dates are as follows:
    1. THSR 3-Day Pass: The 3 days are defined as the 3 consecutive days from the first designated travel date.
    2. THSR Flexible 2-Day Pass: The 2 days are defined as the first travel date designated during the redemption period, and the second day shall be any day within 7 days (inclusive) of the first date.
    3. The dates will be calculated based on Taiwan time. From 00:00 to 23:59 is counted as one day.
  • 5 bookings are allowed for online booking. For more bookings, please visit the ticketing counter in the THSR station.
  • On designated dates, passengers can enjoy unlimited standard class service from any station to any other station. Passengers can use either reserved seating or non-reserved seating.

Q10.5-Day Standard/Premium Joint Pass information

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  • Please redeem the Pass within 90 days from the date of payment (inclusive), but travel dates can only be selected after the date of payment.
  • The product offers service on THSR and TRA trains.
  • Applicable travel dates for both products are as follows:
    1. The TRA travel dates are defined as the 5 consecutive days from the first designated travel date, and select any 2 days to take THSR trains within the 5-day period.
    2. The dates will be calculated based on Taiwan time. From 00:00 to 23:59 is counted as one day.
  • THSR usage rules are as follows:
    1. 5 bookings are allowed for online booking. For more bookings, please visit the ticketing counter in the THSR station.
    2. On designated dates, passengers can enjoy unlimited standard class service from any station to any other station. Passengers can use either reserved seating or non-reserved seating.
  • TRA usage rules are as follows:
    1. TRA trains cannot be booked in advance online.
    2. The 5-Day Standard Joint Pass can be used for non-reserved seating on TRA Chu-Kuang Express and Fu-Hsing Semi Express, reserved seating is not provided. The Pass is not eligible for Tze-Chiang Limited Express, Taroko Express, Puyuma Express, Tourist trains, cruise-style trains, and other trains designated by TRA.
    3. The 5-Day Premium Joint Pass can be used for Tze-Chiang Limited Express and other train services in lower classifications (there must be seats available on the Taroko Express and Puyuma Express to use the train services). The Pass is not eligible for Tourist trains, cruise-style trains, and other trains designated by TRA. If you have needs regarding bookings, please go to the ticketing counters in any TRA station.

Q11.One-Way Ticket information

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  • Please redeem the Ticket within 90 days from the date of payment (inclusive), but travel date can only be selected after the date of payment.
  • The journey interval must be specified when purchasing the Ticket.
  • The Ticket holder can choose to take standard reserved seating class or non-reserved seating class one time on the designated travel date for the purchased interval (the dates will be calculated based on Taiwan time, and 00:00 to 23:59 is counted as one day).
  • The reservation can only be made once and must be processed online or at the ticketing counters in THSR stations

Q12.What do I do if extraordinary circumstances occur?

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  • Pass:
    1. If the train is delayed, service is interrupted or canceled, the air conditioning is malfunctioning, or other special circumstances occur, the Pass will not be compensated for, nor will the valid period be extended.
    2. For passengers who are unable to travel due to sickness or injury, the Pass will not be compensated for, nor will the valid period be extended.
    3. Due to weather conditions (e.g. Typhoon warning) that causes train delays, interrupted or canceled service, or other special circumstances occur, the Pass will not be compensated for, nor will the valid period be extended.
  • One-Way Ticket:
    1. If train service is suspended or interrupted on the day of travel, causing the passenger to stop their journey at the departure station or return to the departure station, the full fare will be refunded. If the passenger's travel is stopped at a station between the departure and arrival stations, the ticket fare for the untraveled section of the trip will be refunded.
    2. If the train to the arrival station is delayed due to reasons on the day of travel, the handling methods are as follows:
      • For delays caused by THSRC: 50% of the ticket fare will be refunded for delays longer than 30 minutes (inclusive) and less than 60 minutes. The full fare will be refunded if the delay is longer than 60 minutes (inclusive).
      • For delays not caused by THSRC, 10% of the fare will be refunded if the delay is longer than 30 minutes.
    3. For passengers who are unable to travel due to sickness or injury, before the travel date, the passenger can apply for a refund with proof of medical attention from a hospital. During the journey, if you are unable to continue the trip due to sickness or injury, you can apply for the refund for the untraveled section of the trip with the Ticket and the proof of medical attention.
    4. If the passenger has to stop their travels at the departure station or returning departure station due to weather (e.g. Typhoon warning), the full fare will be refunded. If the passenger's travel is stopped at a station between the departure and arrival stations, the ticket fare for the untraveled section of the trip will be refunded.
    5. If the air conditioning is malfunctioning in the carriage, the passenger may request 20% of the fare as compensation.
    6. If you encounter one of the situations above, you should present the Ticket to apply for a refund from the original travel agency.
    7. All refunds will be calculated in NTD.

Q13.Other matters

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  • If you need wheelchair accessible seating, please go to the ticketing counters in any THSR station to process the request.
  • If you purchased the Pass through THSR Pass website, you can retrieve your invoice and voucher by clicking the ‘Download Voucher’ button after payment. The system will also send the Voucher to you by email. Passengers can proceed to ‘Manage’ on the website to query the orders and download the Voucher.
  • If you have purchased a Pass/One-Way Ticket from a travel agency, the purchase receipt or Voucher will be provided by the travel agency.
  • No proof of purchase will be provided for reserved seating booked after Pass/One-Way Ticket redemption.
  • In event of discrepancies between the Chinese version and the English version or Japanese version, the Chinese version shall always prevail.
  • For matters not explained in these regulations, please contact the original travel agency or go to the Contact Us page.