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Taiwan High Speed Rail Pass

The fastest train at the best price lets you focus on the beautiful scenery.

(For Foreign Travelers Only)

Introduction to Passes and One-Way Ticket

Product and Explanation DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7

3-Day Pass

Unlimited rides on Taiwan High Speed Rail trains for three consecutive days.

NT2,200

Flexible 2-Day Pass

Unlimited rides on Taiwan High Speed Rail trains for any two days of a designated seven-day period.

NT2,500

5-Day Standard Joint Pass

Unlimited rides on Taiwan Railway Chu-Kuang Express or trains at a lower price than Chu-Kuang Express for five days and on Taiwan High Speed Rail trains for any two days within the designated five days.

NT2,800




5-Day Premium Joint Pass

Unlimited rides on Taiwan Railway Tze-Chiang Limited Express or trains at a lower price than Tze-Chiang Limited Express for 5 days and on Taiwan High Speed Rail trains for any two days within the designated five days.

NT3,600




One-Way Ticket

A one-way ticket that offers 20% discount to the original price.
*Please contact a travel agency to purchase a One-Way Ticket. The Ticket is currently not available through THSR Pass website.

(subject to distance-based pricing)

3-Day Pass

Unlimited rides on Taiwan High Speed Rail trains for three consecutive days.

NT2,200
DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7

Flexible 2-Day Pass

Unlimited rides on Taiwan High Speed Rail trains for any two days of a designated seven-day period.

NT2,500
DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7

5-Day Standard Joint Pass

Unlimited rides on Taiwan Railway Chu-Kuang Express or trains at a lower price than Chu-Kuang Express for five days and on Taiwan High Speed Rail trains for any two days within the designated five days.

NT2,800
DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7





5-Day Premium Joint Pass

Unlimited rides on Taiwan Railway Tze-Chiang Limited Express or trains at a lower price than Tze-Chiang Limited Express for 5 days and on Taiwan High Speed Rail trains for any two days within the designated five days.

NT3,600
DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7





One-Way Ticket

A one-way ticket that offers 20% discount to the original price.
*Please contact a travel agency to purchase a One-Way Ticket. The Ticket is currently not available through THSR Pass website.

(subject to distance-based pricing)
DAY1 DAY2 DAY3 DAY4 DAY5 DAY6 DAY7
Taiwan High Speed Rail Taiwan Railway

How to Use

credit_cardSTEP1

To exchange a Pass/One-Way Ticket, please bring your passport, valid entry document to Taiwan (R.O.C.), and the voucher to visit a ticket counter at any THSR station.

date_rangeSTEP2

Specify a validity period for Passes or a date for One-Way Ticket and reserve a seat. The period/date is valid from the next day following payment.

how_to_regSTEP3

Present the THSR Pass/One-Way Ticket and your passport to the staffs for inspection to enter and exit via the manned gates.

Recommended Tourist Attractions

  • Nangang
  • Taipei
  • Banqiao
  • Taoyuan
  • Hsinchu
  • Miaoli
  • Taichung
  • Changhua
  • Yunlin
  • Chiayi
  • Tainan
  • Zuoying

Taipei 101

directions_carAround 15 mins

Taipei 101 is currently the 8th tallest building in the world. It has been among the most important landmarks in Taipei since its completion. On the 89th floor, 382 meters high, the observatory has an excellent view and gives visitors a glimpse at the world’s largest and heaviest wind damper.

Xiangshan

directions_carAround 20 mins

Xiangshan is located on the west side of the Nangang Mountain System, which is on the eastern edge of Taipei Basin. Its name comes from the shape of the mountain. Along with the nearby Shishan, Hushan, and Baoshan, they are called Sishoushan (Four Beasts Mountain).

Dadaocheng

directions_carAround 10 mins

If you want to experience the traditional life of Taipei, Dadaocheng is definitely a must-visit spot. Stroll on Dihua Street or taste the pleasures of traditional and delicious dishes at food stalls. You can also visit shops with unique cultural and innovative goods or enjoy your leisure time with a cup of coffee at one of its elegant and nostalgic coffee houses.

Jiufen

directions_carAround 75 mins

With both tall mountains and vast ocean views, Jiufen not only has the best scenery of mountains and seas but also presents different views between day and night, sunny and rainy days, and all four seasons.

Wulai

directions_carAround 50 mins

The Wulai area is famous for its hot springs and the Taiwan cherry. It is the northernmost point in Taiwan where indigenous peoples reside. Most of the area’s residents belong to the Atayal tribe.

Bitan

directions_carAround 30 mins

The Xindian River widens as it flows into the Xindian downtown from the mountain area. The widened river becomes a lake. Bitan is named for its clean and green water.

Daxi Old Street

directions_carAround 35 mins

Daxi Old Street includes three historic roads: Zhongshan Road, Heping Road, and Zhongyian Road. It completely retains the appearance of the old buildings and the archway façade. The style of both the stores and residential homes is similar to that of traditional Taiwanese shops.

Cihu

directions_carAround 45 mins

Cihu faces south and is surrounded by mountains and water. It is a siheyuan-style brick residence. In addition to the mausoleum, watching the guard mounting ceremony on weekends is a favorite of both local and international tourists.

SheiPa National Park

directions_carAround 120 mins

SheiPa National Park is named after Sheishan and Dabajianshan. The park boasts tall mountains, magnificent views, Papilio maraho prevalent in Taiwan, and endangered Formosan landlocked salmon. SheiPa National Park also has the most hiking trails in all of Taiwan.”

Beipu Old Street

directions_carAround 30 mins

Here, you can taste gourmet Hakka food, such as the most authentic Hakka ground tea and the famous dried persimmons. You will not see any large-scale chain stores on this old street, which maintains a simple atmosphere.

Hakka Round House

directions_carAround 5 mins

As a World Cultural Heritage site, Fujian Hakka tulou is one of the world’s unique large-scale residences. The round house is surrounded by night lights that decorate the night and present a romantic atmosphere.

Longteng Bridge

directions_carAround 40 mins

Originally called Yutengping Bridge, Longteng Bridge is located in Lonteng Village, Sanyi Township, Miaoli County. The bridge’s piers were built with bricks to support the steel truss bridge.

Sun Moon Lake

directions_carAround 60 mins

Sun Moon Lake consists of Sun Lake and Moon Lake, and the color of the water is different in each of them. Sun Moon Lake’s beautiful scenery is famous for its “Double Lakes under the Autumn Moon” view, one of Taiwan’s eight iconic scenic views.

Qingjing Farm

directions_carAround 90 mins

Qingjing Farm is surrounded by many mountains and has a wide view. At Qingjing Farm, you can appreciate the wonder of the sunrise while overlooking the snow atop Hehuanshan. With misty clouds floating among the mountains, Qingjing Farm has earned the reputation of “Paradise on a Cloud“.

Lukang Old Street

directions_carAround 40 mins

Walking along the brick roads of Yiaolin and Putou Street, you will experience the vintage atmosphere as if you were transformed into a space-time tunnel.

Wong Gong Fish and Fire

directions_carAround 50 mins

Wong Gong District is a characteristic fishing village in western Taiwan famous for its oysters. Thanks to its rich natural resources and cultural landscapes, Wong Gong is a fascinating place that attracts many tourists.

Beigang Chaotien Temple

directions_carAround 40 mins

Beigang Chaotien Temple, also known as Beigang Mazu Temple, worships the sea goddess. In 1964, Monk Shubi brought Mazu Jinshen from Fujian’s Tianhou Temple to Beigang and built the temple to accept apprentices and deliver good messages.”

Xiluo Bridge

directions_carAround 20 mins

Located between Yunlin County and Changhua County, Xiluo Bridge runs across the lower reaches of the Zhuoshui River. Xiluo Bridge connects the two places with a warren truss design.

Alishan National Scenic Area

directions_carAround 100 mins

The Alishan area includes forests that spread vertically through tropical, subtropical, and temperate zones, all of which contain rich forest resources. Its cypress is well-known internationally and can be seen everywhere throughout the forest.”

Shuiyang Forest

directions_carAround 120 mins

Shuiyang Forest has a barrier lake in the Alishan area in Chiayi County, Taiwan. The deep water covers the green cedar forest that once inhabited the area. The withered trees stand in the lake, forming simple lines that correspond to the quiet lake.

Qigu Salt Mountain

directions_carAround 50 mins

Qigu Salt Mountain was once the largest salt mountain in Taiwan. Since the shinning whiteness of the salt mountain looks as if it were covered by snow year-round, like Changbai Mountain, it is also called “Changbai Mountain” in Southern Taiwan. Japanese visitors refer to it as “Taiwan’s Mountain Fuji.”

Sicao Green Tunnel

directions_carAround 40 mins

Known as ‘Mini-Version of the Amazon River in Taiwan,’ Sicao Green Tunnel has shallow water that only allows bamboo rafts to pass. You can appreciate the beautiful scenery along the green tunnel and find creatures inhabiting the wetlands. Sicao Green Tunnel boasts a rich and diverse ecology.

Lianchihtan

directions_carAround 5 mins

Lianchihtan is famous for its lakeside in the shape of Banpingshan, the reflection of the Dragon and Tiger Pagodas, and the ‘Liantan Sunset.’ At night, Lianchihtan becomes misty, creating looming scenery and a sense of mystery.

Kenting

directions_carAround 120 mins

Kenting has unique terrain, various fauna and flora, and a distinct culture and customs. Kenting is not only a tourist attraction but also a natural museum for conservation, research, and environmental education.

Agency

SEN TRAVEL

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9F, No. 112, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City 104418, Taiwan (R.O.C.)

+886-2-2100-1986

Go

SET tour

null

6F, No. 71, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City 104611, Taiwan (R.O.C.)

+886-2-2511-0519

Go

MAR SIN THAI TRAVEL

GOLDEN FOUNDERS TRAVEL SERVICES CORP

B1F, No. 45, Zhongzheng 2nd Rd., Lingya Dist., Kaohsiung City 802016, Taiwan (R.O.C.)

+886-7-222-1108

LION TRAVEL SERVICE CO.,LTD

LION TRAVEL SERVICE CO.,LTD

No. 151, Shitan Rd., Neihu Dist., Taipei City 114502, Taiwan (R.O.C.)

+886-2-8793-9000

Go

HANATOUR SERVICE INC

null

8F, No. 46, Sec. 1, Nanjing E. Rd., Zhongshan Dist., Taipei City 104008, Taiwan (R.O.C.)

+886-2-2511-5755#204

Go

Ezfly International Travel Agent Co.,Ltd

null

+886-2-7725-0800

Go

Ezfly International Travel Agent Co.,Ltd

Backpackers Hostel - Ximen

null

+886-2-8978-3666

Go

KKDAY.COM INTERNATIONAL COMPANY LIMITED

null

null

+886-2-7741-7450

Go

Klook Travel Taiwan Limited

null

3F, Bldg. C, No. 225, Sec. 2, Chang 'an E. Rd., Songshan Dist., Taipei City 105404, Taiwan (R.O.C.)

+886-2-5593-3778

Go

SEN TRAVEL

SEN TRAVEL

469-1 Kamitoku-kou, Imabari-city, Ehime, Japan

+81-08-9847-5500

Go

SET tour

null

No.1203, 2-15-15 Tsukiji Chuo-ku Tokyo, Japan

+81-3-3542-1377

Go

Circle Island Tours Co. LTD

JTB Taiwan Ltd.

DBC Shinagawa Tokyu Bide.5F, 1-7-18, Konan Minato-ku, Tokyo, Japan

+81-3-5769-8106

Go

TAIPEI NAVI

null

null

+886-2-2523-3883

Go

HANATOUR SERVICE INC

HANATOUR SERVICE INC

41, Insadong 5-gil, Jongno-gu, Seoul, Korea

+82-1577-1233

Go

HANATOUR SERVICE INC

HANATOURIST

null

null

Go

HANATOUR SERVICE INC

Cjworldis

null

Go

HANATOUR SERVICE INC

Webtour

null

Go

HANATOUR SERVICE INC

NEXTOUR

null

null

Go

WAUG TRAVEL INC.

null

20th floor, 34, Sangamsan-ro, Mapo-gu, Seoul, South Korea.

+82-70-5143-6807

Go

SET tour

null

Room 403, No.333, Zhao Jia Bang Road., Xu Hui District, Shang Hai City, China

+86-21-6303-1931

Go

HANATOUR SERVICE INC

HANATOUR China/Beijing

907 Botai Tower, N0221 Xiyuan Wangjing, Chaoyang District, Beijing, China

+86-10-647-8900

HANATOUR SERVICE INC

HANATOUR China/Shanghai

4F H/I Hechuan Bldg, No2016 Yishan Road, Minhang District, Shanghai, China

+86-21-5108-9090

HANATOUR SERVICE INC

HANATOUR China/Qingdao

11F Chuban Tower, 182 Haierlu Laoshan District, Qingdao, China

+86-532-6806-6125

Ezfly International Travel Agent Co.,Ltd

TUNIU Tour

+86-40-0799-9999

Go

Ezfly International Travel Agent Co.,Ltd

Ezfly

+886-2-7725-0800

Go

Ezfly International Travel Agent Co.,Ltd

QYER

+86-10-8589-1256

Go

Ezfly International Travel Agent Co.,Ltd

AOYOU

+86-40-0058-8766

Go

Ezfly International Travel Agent Co.,Ltd

SpringTour

+86-40-0820-6222

Go

Ezfly International Travel Agent Co.,Ltd

LY Tour

+86-40-0777-7777

Go

LION TRAVEL SERVICE CO.,LTD

Alitrip

null

+886-2-8793-9000

Go

LION TRAVEL SERVICE CO.,LTD

Ctrip

200335 Building 8,Sky SOHO,968 Jinzhong Road,Shanghai, China

+86-21-3406-4888

Go

LION TRAVEL SERVICE CO.,LTD

Mafengwo

+86-40-0634-5678

Go

HANATOUR SERVICE INC

HANATOUR Hongkong

12F, Maxwell Centre, 39-41 Hankow Road, Tsim Sha Tsui, Kowloon, Hong Kong

+852-2735-5501

Klook Travel Technology Limited

null

22F, Kinwick Centre, 32 Hollywood Road, Central, Hong Kong

+852-3018-3975

Go

CTC travel

null

133 New Bridge Road, Chinatown Point, #03-03 to 06, Singapore

+65-6536-3345

Go

HANATOUR SERVICE INC

HANATOUR Singapore

360 Orchard Road #05-01B International Bldg, Singapore

+65-6222-4501

Changi Recommends

Changi Recommends

null

+65-6701-1185

Go

12Go Asia Pte., Ltd

null

16 Raffles Quay, #33-03 Hong Leong Building, Singapore 048581

+6620263792

Go

MAR SIN THAI TRAVEL

MAR SIN THAI TRAVEL-Pudu

400-M, Jalan Pudu, Kuala Lumpur, Malaysia

+60-3-2144-9657

MAR SIN THAI TRAVEL

MAR SIN THAI TRAVEL-Jinjang

3419-A, Jalan Panggung, Jinjang Utara, Kuala Lumpur, Malaysia

+60-3-6257-9964

MAR SIN THAI TRAVEL

MAR SIN THAI TRAVEL-Pudu/Jinjang

Go

MAR SIN THAI TRAVEL

MAR SIN THAI TRAVEL-Pudu/Jinjang

Go

HANATOUR SERVICE INC

HANATOUR Thailand/Bangkok

Room 21-04 Floor 21 Times Square Bldg. 246 Sukhumvit Road, between Soi 12-14, Bangkok, Thailand

+66-2-653-0893~6

Xenios IT Co., Ltd. (12Go Asia)

null

No. 318, 3rd Floor, DOB Building, Room No. C 2, Rama IV Road, Maha Phruttharam Sub-district, Bang Rak District, Bangkok, 10500, Thailand.

+66966581927

Go

HANATOUR SERVICE INC

HANATOUR USA/L.A.

3053 W Olympic Blvd #101 Los Angeles, California, American

+1-800-455-8965

+1-213-736-1212

Go

Rules

Who is eligible?➕

  • These Passes/Tickets are available only to foreign passengers who have entered Taiwan (R.O.C.) on a non-ROC passport and a valid short-term entry document, which may be Visa-exempt entry, Visitor Visa, Exit & Entry Permit Taiwan Republic Of China, APEC Business Travel Card, or other documents which entitled the holder to stay in Taiwan for less than 180 day. These products are not available for foreign passengers holding R.O.C.(Taiwan) Resident Certificate in Taiwan for education, employment purposes, etc.
  • Passports are required to exchange Pass/One-Way Ticket, select seats and board on train. If there is any discrepancy found between passenger’s passport and purchased voucher, the voucher will be refused to exchange. Please also carry your valid entry document (e.g. Visa-exempt entry, Visitor Visa, Exit & Entry Permit Taiwan Republic Of China, APEC Business Travel Card, etc., issued by an official authority) for inspection. Please present your entry document when the staffs request for.
  • For Child Pass/One-Way Ticket, children over the age of 6 years and under 12 years old may purchase the Child Pass/One-Way Ticket; and children under 6 years old who do not occupy a seat are not required to purchase a Pass/Ticket, but those who would like to occupy a seat will have to purchase a child Pass/Ticket. The children passport must be provided to confirm their eligibility when exchanging or boarding. If the identity of the child found is ineligible, the Pass/Ticket will be refused to exchange and board.
  • THSRC and TRA reserve the right to refuse unqualified passengers to exchange and use the Pass/Ticket.

How long is a Pass/One-Way Ticket valid?➕

  • "3-Day Pass" - The Pass is valid for 3 consecutive days that must start within 28 days after the Pass is exchanged. The dates once specified cannot be changed.
  • "Flexible 2-Day Pass" - The first date of journey can be any day within 28 days after the Pass is exchanged. The second date of journey can be any day within 7 days starting on the first date of journey. The dates once specified cannot be changed.
  • "5-Day Standard Joint Pass" - A validity period is required to be specified when exchanging. The period once specified cannot be changed.
    • The first date of the validity period can be any day within 28 days after the Pass is exchanged.
    • The Pass will be valid for rides on TRA trains for 5 consecutive days starting on the first date of validity period.
    • The Pass will be valid for rides on THSR trains for any 2 days within the 5 consecutive days starting on the first date of validity period.
  • "5-Day Premium Joint Pass" - A validity period is required to be specified when exchanging. The period once specified cannot be changed.
    • The first date of the validity period can be any day within 28 days after the Pass is exchanged.
    • The Pass will be valid for rides on TRA trains for 5 consecutive days starting on the first date of validity period.
    • The Pass will be valid for rides on THSR trains for any 2 days within the 5 consecutive days starting on the first day of validity period.
  • "One-Way Ticket" - The Ticket is valid for any one day within 28 days after the Ticket is exchanged. The date once specified cannot be changed.
  • A day starts at 00:00 and ends at 23:59 on the same date. For example, a passenger purchases a 5-Day Premium Joint Pass and chooses January 1, 2020 as the first day of the validity period. Therefore, the Pass is valid on TRA trains for the period starting at 00:00 on January 1, 2020 and ending at 23:59 on January 5, 2020; and it will be valid for rides on THSR trains for any 2 days within the same 5-day period.

How to use➕

  • Passengers who purchase the Pass/ Ticket through a travel agency or the THSR Pass Website will receive a voucher that may only be used in exchange for the THSR Pass, Joint Pass, or One-Way Ticket but cannot be used to board directly.
  • The Pass/Ticket must be exchanged within 90 days, including the date of payment, at ticket counters; the validity period/date of Pass / Ticket is applicable from the next day of the purchase.
  • The Joint Pass can be exchanged at ticket counters of Taiwan Railway or Taiwan High Speed Rail. Collection at a TRA ticket counter is available only at Songshan Station, Taipei Station, Taoyuan Station, Taichung Station, Tainan Station, and Kaohsiung Station. The Joint Pass holders must collect boarding ticket(s) at the designated TRA station(s) to travel on TRA trains.
  • Please present the voucher and your passport (original) to exchange a Pass/Ticket, and also carry your valid entry document (e.g. visa-exempt entry stamp, visa, entry& exit permit, APEC Business Travel Card, etc., issued by official authority) for inspection. If you are unable to present your passport(original) and entry document, or if the information on your passport does not match the information on the voucher, Taiwan High Speed Rail and Taiwan Railway reserve the right to refuse the exchange.
  • When exchanging the Pass/Ticket, a validity period/date is required to be specified simultaneously. The period once specified cannot be changed.
  • Passengers traveling on a Pass/Joint Pass or One-Way Ticket must enter and exit a station through a manned gate and present your passport (original) for inspection. If a passenger is traveling with an invalid Pass or unable to present the passport (original) or the information on the passport does not match the information on the Pass/Ticket, the passenger will not be permitted to board the train, or will be requested to pay the full fare if already on a train.

Eligible trains➕

  • "3-Day Pass" and "Flexible 2-Day Pass" give passengers access to non-reserved seats. To ride in a reserved seat, the passenger will have to visit a ticket counter to reserve a seat at no additional charge. However, the following rules will apply:
    • The passenger has to present the passport (original) and "3-Day Pass" or "Flexible 2-Day Pass" and make a reservation at a THSR ticket counter. Seat reservation is not accepted over the phone or on the Internet.
    • The Passes do not provide access to business class.
    • Seat availability is not guaranteed during rush hour or national holidays.
    • "3-Day Pass" or "Flexible 2-Day Pass" holders who have reserved seats should ride in the seats specified in the Passes when they travel. To change a reservation, please visit a THSR ticket counter at least 30 minutes prior to the train it departures.
  • "5-Day Standard Joint Pass" gives passengers access to THSR and TRA trains:
    • THSR trains
      • The Pass does not provide access to business class.
      • "5-Day Standard Joint Pass" holders may ride in non-reserved seats. To ride in a reserved seat, the holder will have to visit a THSR ticket counter to reserve a seat at no additional charge. Seat reservation is not accepted over the phone or on the Internet. To change a reservation, please visit a THSR ticket counter at least 30 minutes prior to the train it departures.
    • TRA trains (Pass collection is available at 6 stations: Songshan Station, Taipei Station, Taoyuan Station, Taichung Station, Tainan Station, and Kaohsiung Station.)
      • The Pass does not provide access to Tze-Chiang Limited Express, Taroko Express, Puyuma Express, tour or cruise trains, or any other trains announced by TRA.
      • Passengers may ride in any empty seats on Chu-Kuang Express or Fu-Hsing Semi Express. Seat reservation is not available.
    • Seat availability is not guaranteed on THSR or TRA during rush hour or national holidays.
  • " 5-Day Premium Joint Pass" gives passengers access to THSR and TRA trains:
    • THSR trains
      • The Pass does not provide access to business class.
      • "5-Day Premium Joint Pass" holders may ride in non-reserved seats. To ride in a reserved seat, the holder will have to visit a THSR ticket counter to reserve a seat at no additional charge. Seat reservation is not accepted over the phone or on the Internet. To change a reservation, please visit a THSR ticket counter at least 30 minutes prior to the train it departures.
    • TRA trains (Pass collection is available at 6 stations: Songshan Station, Taipei Station, Taoyuan Station, Taichung Station, Tainan Station, and Kaohsiung Station.)
      • The Pass does not provide access to tour or cruise trains, or any other trains announced by TRA. Passengers will not be permitted to board Taroko Express or Puyuma Express without a seat.
    • Seat availability is not guaranteed on THSR or TRA during rush hour or national holidays.
  • "One-Way Ticket" gives passengers access to non-reserved seats. To ride in a reserved seat, the passenger will have to visit a ticket counter to reserve a seat at no additional charge. However, the following rules will apply:
    • The passenger has to present their passport (original) and "One-Way Ticket" and make a reservation at a ticket counter. Seat reservation is not accepted over the phone or on the Internet.
    • The ticket does not provide access to business class.
    • Seat availability is not guaranteed during rush hour or national holidays.
    • "One-Way Ticket" holders who have reserved seats should ride in the seats specified in the ticket when they travel. To change a reservation, please visit a THSR ticket counter at least 30 minutes prior to the train it departures, and the reservation for the Ticket only can be changed once.

Other Rules➕

  • A Pass/Ticket cannot be refunded in any way once it has been used to exchange a Pass or a One-Way Ticket. No replacement or refund request or lost Pass/Ticket claim will be accepted when a Pass/Ticket is lost, damaged, or stolen before a journey starts or after a journey ends.
  • THSR is not responsible for any train delay, interruption of service, or cancellation, or other extraordinary circumstances that occur while a Pass is being exchanged. THSR will not refund the Pass or extend the validity period of the Pass under such circumstances.
  • In the event of a train cancellation or interruption of service on the day when a One-Way Ticket is being exchanged that causes the passenger to suspend traveling at the station of departure, the passenger will be able to bring the unused "One-Way Ticket" to the travel agency from whom the ticket was purchased and apply for a refund.
  • Only the original Taiwan High Speed Rail Pass, Joint Pass, and One-Way Ticket shall be valid. Any duplicate, altered, or damaged beyond recognition copy of an original Pass/Ticket will not be accepted.
  • Refund is only available if the voucher has not been exchanged and is within the valid period. Refund process can only be handled from the original issuing travel agency, and the refund policy may vary from agency to agency.
  • When purchasing a Pass from THSR Pass website, click "Print Invoice" after completing the payment to receive the proof of purchase (available only on PC version). When purchasing a Pass/Ticket from a travel agency, please contact the agency for proof of purchase or receipt. (No additional proof of purchase will be issued when a Pass/Ticket is exchanged to collect a reserved seat ticket.)
  • Confirmation email will be sent by THSR after successful online booking, or you may click "Query/Cancel" on the top of the homepage to inquire your order.
  • "One-Way Ticket" is currently not available through THSR Pass website. Please contact one of the travel agencies.
  • For more information, please inquire at a travel agency or under "Contact Us" on THSR Pass website.